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JB Tools Warranty Program

PROGRAM DESCRIPTION:

JB Tools independently offers its customers a warranty program that is second to none and aimed at delivering its customers 100% satisfaction (the “Warranty Program”). Therefore, to supplement JB Tools’ 100% Satisfaction Guarantee, JB Tools offers its customers a warranty on all products sold by JB Tools as follows: JB Tools warrants each and every product it sells is free from defects in workmanship and materials, under normal use and conditions, for a period of time equal to the length of time included in the manufacturers’ warranty applicable to the product from the original date of purchase from JB Tools.

CLAIM SUBMISSION:

To submit a claim under this Warranty Program, please send an e-mail to support@jbtools.com, including the following: (i) image(s), video(s), other evidence demonstrating the defective condition and/or malfunctioning issue; (ii) proof of purchase of the product from JB Tools; and (iii) the model and/or serial number associated with the product.

WARRANTY PROCESS:

JB Tools agrees, at its option, and based upon product availability, during the applicable warranty period, (i) to repair any defective condition in material or workmanship, (ii) to furnish a repaired or refurbished product of equal value without any charge to the customer, (iii) OR to issue a refund to the customer at an amount equal to the value of the product at the time the warranty claim is submitted. Such repair, replacement, or refund issuance under this Warranty Program is subject to (i) verification of the defective condition and/or malfunctioning issue, as well as (ii) proof of purchase of the product from JB Tools as confirmed by providing proof of transaction as well as the model and/or serial number associated with the warrantied product.

LIMITATIONS:

This Warranty Program does not, however, include and/or apply to the following situations: (i) Any defective condition and/or malfunctioning issue resulting from improper use (such as any use contrary to the owner’s manual associated with the product); (ii) Any defective condition and/or malfunctioning issue resulting from any use for which the product was not intended; (iii) Any defective condition and/or malfunctioning issue resulting from incorrect or inadequate maintenance or care; (iv) Any defective condition and/or malfunctioning issue resulting from misuse, abuse, negligence, or accidents; (v) Customer dissatisfaction; and/or (vi) Normal wear and tear. JB Tools makes no express warranty or condition, whether written or oral, and JB Tools expressly disclaims, all warranties and conditions not stated in this Warranty Program.